Constellation1

Customer Support

Support you can count on.

When something isn’t working, you need answers. Submit a support ticket and our team will help get you back on track quickly, with knowledgeable specialists who understand real estate technology and the way you work.

Submit a ticket

Knowledge Base

Find answers anytime.

Browse guides, how-to articles, release notes, and product resources whenever it’s convenient. Whether you’re troubleshooting an issue or learning something new, our Knowledge Base is available 24/7.

Browse the Knowledge Base
“The Constellation1 support staff are incredibly responsive and always willing to go the extra mile. They actively listen to our feedback and are constantly looking for ways to improve the software and tailor it to our specific needs. It’s clear they’re invested in our success, which makes a world of difference.”
Patricia Gremillion , Relocation Director Sarver Real Estate, Inc.
“Fast help! Sometimes I worry I’m bothering them with simple questions, but they never hesitate to answer quickly and efficiently, which saves me a lot of time.”
Barbara Palmer , Realtor Bailey Properties
“I appreciated how quickly I received a response. The explanation was clear, and I’m now able to find what I was looking for. Thanks!”
Angela Lam , Licensed Assistant & Admin Jeff Golding & Associates
“Making these changes was so easy. Your team is very responsive, clear, and prompt. Thanks so much for your help.”
Debra Kremblas , Office Manager Berkshire Hathaway HomeServices
“Terrific guidance with a number of special requests. Super happy with this agent - and the program!”
Dave Futch , Realtor Compass
“Constellation1 Commissions has streamlined our workflows by integrating with Dotloop and QuickBooks, saving us from duplicate data entry across systems. The formulas make it easy to set up commissions and generate accurate agent checks quickly. We also appreciate the seamless download to Berkshire regional batches and the custom reporting built for our agents’ awards and production. Most importantly, the support team is always responsive and helpful whenever we have questions or need fixes.”
Constellation1 Commissions User , Accounting Manager Berkshire Hathaway Advantage Real Estate
“The training and support we received from Constellation1 have been exceptional, and it’s clear the support team & developers truly care about the quality of life for those working in the program every day. Day-to-day operations run so smoothly that our agents never realized we changed systems, a true testament to the efficiency of the platform and the knowledge we gained through training. We also rely on customizable reporting, from our monthly franchise report to custom data pulls, and are always confident the reports contain exactly the fields and accurate information we need.”
Constellation1 Commissions User , Accounting Team RE/MAX Pinnacle

Support FAQs

Quick answers before reaching out.

How do I contact Constellation1 Support?

The quickest way to reach us is in-product chat, available in select products. If chat isn’t available in your product, submit a ticket for a fully tracked response, email support@constellation1.com, or call 800.503.5163, option 2.

What are Constellation1’s support hours?

Our support hours are 8:30 AM – 6:00 PM ET.

Where can I find guides, how-tos, and release notes?

All of our guides, how-tos, and release notes live in the Constellation1 Knowledge Base, available anytime.